And the TV is also amazing, I cannot justify buying a brand new one because the firmware changed and the remote isn’t working with Sonos. The system works fine and I am very happy with it, but the fact that I cannot use a remote that was working before, is souring my experience. I also wanted to say that the smart buttons on the Playbase also work. So far I’ve not been able to find any of the two options. I was wondering if there’s an IR only LG remote out there, or if Sonos have a sound remote available too. That’s why the Playbase picks up the remote’s signal immediately when the TV is off, but gives a ‘nope’ signal when I try to change the volume when the TV is on. I am a bit of a noob when it comes to these things, so can you confirm if by ‘training the SONOS system’ you mean I should repeat the process even if it presumably changes nothing?įrom my reading over the last few months about this, the LG Magic Remote is capable of both IR and RF signals, and sends IR when the TV is off, and RF when it is on. You can confirm this by using a piece of cardboard to cast a shadow and prevent TV light from reaching the PLAYBASE IR sensor. If you can train the SONOS to operate in one mode or the other, but not both simultaneously, then the LG remote is sending different codes.Īs a generality, one must configure the a TV remote to control an A/V system and the model number is arbitrary. If you can, disable SimpleLink on the LG.Ī second possibility is that the light output from the TV is confusing the PLAYBASE. If this is successful, but the SONOS system will not respond when the TV is OFF, then attempt to train the SONOS system while the TV is OFF. One way of confirming this is attempt to train the SONOS system while the TV is ON. First, the LG remote might not be configured properly and is sending a different set of IR codes when the TV is ON and another set when the TV is OFF. I’m not familiar with your TV, but I can imagine a couple odd issues. If this is the case for your device, confirm that the LG remote is issuing IR commands when you attempt to control the SONOS system. Some pad/phone cameras are sensitive to Infrared. But I am wondering if that will not work either. Has anyone else had this problem? Is there a solution? The only way to remotely control the volume now is through the Sonos app, which is OK, but not ideal, as I don’t want to be holding my phone constantly when watching a movie.Īt this stage I am almost ready to factory reset both TV and Sonos equipment and set up everything from the beginning again. This process on the Sonos support website also doesn’t work: Unable to adjust the volume using the LG Magic Remote | Sonos Device Connector on my LG TV is no longer giving me a manufacturer list (I remember I used Phillips once when setting it up in 2019), and the new remote setup process on the Sonos app is only working when the TV is off (and of course the moment the TV is on the remote becomes useless again). I remember the TV got a firmware update as soon as I took it online, and since then the TV’s menu options have changed massively. Everything remained in storage for a period of time, and I started setting it all up again probably in early July. It was all working fine until about a year ago, when I moved country. To this date the only similar topic I have found on this forum is this one by user earplugs: Playbase and LG Magic remote | Sonos Community I’ve already spent around 1000 euros for the existing setup as it is. I want to get a Sonos Sub and a couple of Sonos 1s to have around the house, but being unable to control my existing Sonos products with my TV’s remote control is not really inspiring me to spend more. I’ve got an LG C7 OLED, a Sonos Playbase and 2 Sonos Play:1s set up for surround. I’ve been unable to use my LG magic remote to control my Sonos Playbase for a whole year.
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